Westcountry Fire Protection Ltd

Westcountry Fire Protection Limited (hereinafter known as the Company) is committed to protecting and respecting your privacy.

This Policy has been written for compliance with the General Data Protection Regulation (GDPR) and to explain when and why we collect personal information about people who are employees or our clients or potential clients, how the Company uses it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check that you have the current version. If you are using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and our privacy practices should be sent by email to sales@sdfirealarms.co.uk or by writing to us at 302, Union Street, Torquay, Devon, TQ2 5QZ.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

How do we collect information from you?

We obtain information about our:

a) employees when they initially apply for positions in the Company and for additional security checks and

b) clients when they make an initial enquiry for our services and ongoing through the term of the contract services provided.

What type of information is collected from you?

The personal information we collect is usually limited to name, address, email address, contact telephone number(s). In relation to our clients, this may also include keyholders for the systems.

How is this information used?

We may use this information to:

• process an application for employment (including those required for Security Screening checks current at the time of application) and ongoing through employment for such as pensions, personal taxation and the like;

• process enquiries and orders from our clients;

• to carry out our obligations arising from any contracts entered into;

• dealing with system users and keyholders in relation to installed and maintained systems;

• notification of service and or maintenance visits, via email or posted letter.

• sending of information which has been requested. This may include information about terms and conditions, system installations, maintenance & monitoring and the like.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory or regulatory obligations (for example Security Screening Records are retained for term of employment plus 7 years. We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant contract agreement.

Who has access to your information?

We will not sell or rent information to third parties other than the emergency services or in the case of employees for pensions, personal taxation and the like. Legal disclosures. We may, in appropriate cases, where required by law, pass your data to the Police and similar organisations such as law enforcement agencies (including fraud prevention and detection) or other governmental agencies. We will never share information with third parties for marketing purposes. Third Party Service Providers working on our behalf: We may pass information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services on our behalf albeit this is normally limited to the Alarm Receiving Centre. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep all information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will never release any information to third parties beyond the emergency services or approved sub-contractors for them to use for their own direct marketing purposes in any circumstance unless we are required to do so by law, for example, by a court order or for the purposes of prosecution or prevention of crime.

Your choices You will always have a choice about whether or not you wish to receive information from us. How you can access and update your information The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: sales@sdfirealarms.co.uk or by writing to us at 302, Union Street, Torquay, Devon, TQ2 5QZ.

You have the right to ask for a copy of the information the Company holds about you. In certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected, you have a right to require us to erase all personal data held about you. Security precautions in place to protect the loss, misuse or alteration of your information.